Effective Date: July 8, 2026

At Rama Watches (“we,” “us,” “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through www.ramawatch.co (“Website”).

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect
When you visit our Website, create an account, place an order, or contact us, we may collect the following information:

• Full name
• Email address
• Mobile or telephone number
• Billing and shipping address
• Order and purchase details
• Payment and transaction-related information
• Account login information, where applicable
• Information you provide when contacting our customer support
• Device, browser, IP address, and Website usage information
• Cookies and similar technologies used to improve your browsing experience
• We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information
We may use your personal information to:

• Process and fulfill your orders
• Arrange delivery and shipping
• Process payments and refunds
• Provide customer support
• Communicate with you about your orders, returns, exchanges, or inquiries
• Manage your account, where applicable
• Improve our products, services, and Website
• Personalize your shopping experience
• Detect and prevent fraud, misuse, or unauthorized activity
• Send promotional or marketing communications where permitted by applicable law
• Comply with legal, regulatory, and other applicable requirements
  

3. Payment Information
Payments made through our Website may be processed by third-party payment providers. We may not directly store your complete credit card, debit card, or other payment credentials on our servers.

Payment information is handled by the relevant payment service provider in accordance with its privacy and security practices.

4. Cookies and Tracking Technologies
Our Website may use cookies, pixels, and similar technologies to:

• Keep the Website functioning properly
• Remember your preferences
• Understand how visitors use our Website
• Improve Website performance
• Provide relevant advertising or marketing, where applicable
• You may be able to control or disable cookies through your browser settings.
• Disabling certain cookies may affect some Website features.

5. Sharing of Personal Information
We do not sell or rent your personal information.

We may share information with trusted third parties where necessary to operate our business and provide services to you, including:

• Payment processors
• Shipping and delivery partners
• Website hosting and technology providers
• Analytics and marketing service providers
• Customer support providers
• Fraud prevention and security service providers
• Government authorities or law enforcement where required by law
• Third-party service providers are expected to use your information only for the purposes for which it is provided and as permitted by applicable law.

6. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online is completely secure, and we cannot guarantee absolute security.

7. Data Retention
We retain personal information only for as long as reasonably necessary to:

• Provide our products and services
• Complete transactions and maintain business records
• Resolve disputes and customer inquiries
• Prevent fraud or misuse
• Comply with legal, tax, accounting, or regulatory obligations
• When information is no longer required, we may securely delete or anonymize it in accordance with applicable laws.

8. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal requirements
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Request information about how your personal information is used
• To exercise any applicable rights, you may contact us using the details provided below.

9. Marketing Communications
Where permitted by applicable law, we may send you promotional emails, messages, or other communications about our products, offers, and services.

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

Transactional communications, such as order confirmations, shipping updates, and refund notifications, may still be sent when necessary to complete your purchase or provide our services.

10. Third-Party Websites
Our Website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

11. Children's Privacy
Our Website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Website, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically.

13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Rama Watches
Website: www.ramawatch.co
Email: support@ramawatches.com
Phone: +91-9999000343
Address: Rama Watch Boutiques, SH/1F/35A, First Floor, Pacific Mall, Najafgarh Road, Community Centre, Khyala, West Delhi, New Delhi - 110018