CANCELLATION AND EXCHANGE
Rama Watch Company has the following return/exchange policy (for online orders only):
- No return, exchange or refund options will be available once an item has been purchased.
- An order can only be cancelled or exchanged before it is shipped. In this case, upon receiving a cancellation request, we will refund the entire amount of the purchase within 7 business days. The amount will be refunded to the same account from which the payment was originally received. In the case of an exchange, any extra difference to be paid will be borne by the customer. The exchange policy does not apply to accessories bought on the e-store.
- No refund option will be available due to any price change at any time.
- Rama Watch Company reserves the right to cancel orders without prior intimation.
- Our helpline will be available from Monday to Saturday between 9 am- 6 pm.
- Purchase made during the sale/ special promotion time is not eligible for exchange or refund unless it is specified by Rama Watch Co. during the period of offers.
- The refund process will take a minimum of 7-10 business days after the inspection from the quality control team and will be refunded to the same account from which the payment was made.